Status Disclosure

How will we use your information?

We will use your information to obtain quotes from funders and brokers to process finance applications through them and we and/or they may also conduct a search of your record held with one or more credit reference agencies.  Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly.  The personal information collected will also be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity.  If fraud is detected you could be refused certain services, finance or employment.

Further details of how your information will be used by us, funders and these fraud prevention agencies, and your data rights can be found ?.  A full data protection notice/privacy policy will be provided to you before we submit any application for finance on your behalf.

What can you do if you wish to complain about our services or contact us?

If you wish to make a complaint, please contact us:

- By writing to us at: Complaints. Coventry Sterling Motors, 38-42 Holbrook Lane, Coventry CV6 4AB

- By emailing us at: sales@coventrysterlingmotors.co.uk

- By telephoning us on: 02476 663 115

If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact the Financial Ombudsman Service (“FOS” – www.financial-ombudsman.org.uk).  Please note that FOS may not be able to deal with complaints from business customers.

If you require further information, please contact us by telephoning the above number or emailing us at sales@coventrysterlingmotors.co.uk, addressing your correspondence to the Complaints Manager.